Mastering Customer Success: Discover tactics to decrease churn and expand revenue - Paperbackby Jeff Mar (Author), Peter Armaly (Author), Mark Stouse (Foreword by) Explore strategies, methods, critical skills that top CSMs exhibit in delivering well designed, proactive customer success services, fostering lasting customer relationships and sowing the seeds for advocacy Key Features Master the art of driving measurable customer value, a cornerstone of business success Explore techniques to ensure your work is relevant, stimulating, and aligns